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Showing posts from November, 2018

Send Email from Service-now KBA

   1.1 Introduction   Service-Now is an online ticketing system that allows users to report IT issues and request IT services. The system keeps a log of all activities and automatically emails status updates, allowing users to track the status of an incident ticket or a service request    that has been submitted. 1.2 Document Objective    This Document provides an overview of the Service-Now user interface and covers how to login and how to send an email from incident. 2.1 Process    2.1.1 – Logging In     You can log in to Service-Now from any device with an internet connection using your ITIL license account.    2.1.2 - Login to Service-Now: 1. Open a web browser and go to https://service-now.com/nav_to.do? 2. On the Service-Now login page, enter your username and password in the Corresponding fields, and then click the Login button (see Figure 1).                                                                Figure 1 – Service-Now Login Page  2.2 - O