1.1 Introduction Service-Now is an online ticketing system that allows users to report IT issues and request IT services. The system keeps a log of all activities and automatically emails status updates, allowing users to track the status of an incident ticket or a service request that has been submitted. 1.2 Document Objective This Document provides an overview of the Service-Now user interface and covers how to login and how to send an email from incident. 2.1 Process 2.1.1 – Logging In You can log in to Service-Now from any device with an internet connection using your ITIL license account. 2.1.2 - Login to Service-Now: 1. Open a web browser and go to https://service-now.com/nav_to.do? 2. On the Service-Now login page, enter your username and password in the Corresponding fields, and then click the Login button (see Figure 1). ...
Send Email Directly From Incident in Service-Now Tool